Privacy Policy

Last Updated: November 21, 2025

This Privacy Policy explains how Olyss Skin, operated by Startgate Labs Inc., collects, uses, and protects your personal information when you visit or make a purchase from olyss-skin.com (the "Site"). By using the Site, you consent to the practices described in this Policy.

1. Company Information

Business Name: Olyss Skin
Company: Startgate Labs Inc.
Address: 254 Chapman Rd, Ste 208 #25760, Newark, Delaware 19702, United States
Email: support@olyss-skin.com

2. Personal Data We Collect

We collect various types of information in order to provide and improve our services.

2.1 Information You Provide Directly

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Order details

2.2 Information Collected Automatically

When you browse our Site, we automatically collect:

  • IP address

  • Browser type and version

  • Device identifiers

  • Pages viewed and time spent

  • Referring websites

  • General location data

This information helps us analyze traffic, improve performance, and prevent fraud.

2.3 Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking tools to:

  • Provide a personalized shopping experience

  • Analyze website usage

  • Deliver targeted advertising

  • Enable essential website features (shopping cart, login, checkout)

You can control cookie preferences directly from your browser.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you (support, updates, delivery notices)

  • Improve website performance and user experience

  • Prevent fraud and increase security

  • Provide personalized advertising and marketing

  • Comply with legal obligations

4. Sharing Your Personal Information

We only share your information with trusted service providers when necessary.

4.1 Third-Party Service Providers

We may share your data with:

  • Shopify (e-commerce platform)

  • Payment processors (PayPal, Stripe, Shopify Payments)

  • Shipping carriers (UPS, USPS, DHL, etc.)

  • Marketing tools (Meta Ads, Google Ads)

  • Analytics providers (Google Analytics)

Each provider processes your data according to its own privacy policies.

4.2 Legal Compliance

We may disclose personal information if required to:

  • Comply with applicable laws and regulations

  • Respond to legal requests (court orders, subpoenas)

  • Protect our rights and security

We never sell your personal information.

5. Data Retention

We store your data only as long as necessary for its intended purpose.

  • Order information: retained for legal and accounting purposes

  • Account information: retained until you request deletion

  • Marketing data: retained until you unsubscribe or request deletion

6. Your Rights

Depending on your location, you may have the following rights:

6.1 European Union (GDPR)

Users located in the EU have the right to:

  • Access their personal data

  • Request correction or deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

6.2 California (CCPA)

California residents have the right to:

  • Know what personal information is collected

  • Request deletion of personal information

  • Opt out of the sale or sharing of personal information (we do not sell your data)

To exercise your rights, contact us at support@olyss-skin.com.

7. Security of Your Information

We implement technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure payment processing by PCI-compliant providers

  • Restricted access to sensitive information

However, no method of transmission or storage is 100% secure.

8. Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect information from children. If we learn that we have collected such data, we will delete it.

9. International Transfers

Your information may be transferred to servers located outside your country. By using our Site, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the "Last Updated" date.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy, you can contact us:

Olyss Skin / Startgate Labs Inc.
Email: support@olyss-skin.com
Address: 254 Chapman Rd, Ste 208 #25760, Newark, Delaware 19702, United States